Directing and transfering calls (ESL class+Worksheet)

Here you can find the gap filling worksheet for this unit. Directing and Transferring Calls Dialogue 1 Woman : Hyatt Incorporated. ___________________ ? Man : Yes. My name is Larry Tate from California Internet. _______________ to Mrs. Christensen? Woman: Sure. Just a minute, ___________________ . Dialogue 2 Man: _______________________ The Weekly. This is Ken speaking. How may I help you? Woman: Yes. I’m calling for Jane Thompson. Man : One moment. ________________________ . Dialogue 3 Man : Bio-Tec. How may I ______ your call? Woman: Hello. I’m calling for Joe Russell. Man : ___________________ . Dialogue 4 Woman : Hello. Penn College. Admissions Department. How may I help you? Man : Hello…Um…I’m calling for…uh…Jody Warrens? Woman : Oh right. You mean Judy Warrens? Man : Yes. I think that’s right. Woman: ___________________ . _____________________________ .